If there is something you are not happy with, please contact the team at backoffice@epgenergy.com as soon as possible so that we can help you.

The team will seek to resolve your query as soon as possible but in the event they cannot do so, your complaint will be escalated first to our Commercial Director and then our Managing Director. We will keep you updated on our progress.

If you are a Small Consumer, in the unlikely event that we cannot resolve your complaint, the Citizens Advice Consumer Service offer free, independent advice and help to small businesses on energy issues such as complaints and if you are struggling to pay your bills. You can also raise a complaint with the Energy Ombudsman who will help you seek a resolution if we have not been able to resolve the issue within eight weeks of you raising it with us.